Refund policy
30-Day Returns (Continental USA)
Most items may be returned or exchanged within 30 days from delivery of the last item in the order.
| Topic | Policy |
|---|---|
| Return window | 30 days from delivery of the last item |
| Defective, damaged, or wrong item | No restocking fee. We cover return shipping after we confirm the issue |
| Change of mind — store credit | No restocking fee. You pay return shipping |
| Change of mind — exchange | No restocking fee. You pay return shipping. Pay the difference if the new item costs more; receive store credit if it costs less |
| Change of mind — refund to original payment | 10% restocking fee. You pay return shipping. Refund issued within 15 days after we receive the item |
| Store credit | Preferred and faster. No expiration |
| Not returnable | Seasonal Specials, Beauty & Health, opened personal-care/hygiene items, custom items, perishable goods, and gift cards |
| Shipping area | Continental USA only |
How to start
Email customercare@lawendy.us with your order number and reason. If self-serve returns are available on your account page, you may use that instead.
For damaged, defective, or wrong items, attach clear photos.
1. Store credit (fastest)
After approval, we issue store credit for the item price. No 10% restocking fee.
2. Exchange
Exchange for another in-stock item.
- New item costs more: you pay the difference.
- New item costs less: the difference is issued as store credit.
No 10% restocking fee. You pay return shipping unless the item is defective or incorrect.
3. Refund to original payment
Yes. After we receive and inspect the item, we refund the item price to the original payment method within 15 days.
Change of mind: 10% restocking fee, and you pay return shipping.
Your bank may take extra time to post the refund.
Damaged, defective, or wrong item
Contact us within 30 days with photos. If we confirm the problem, we cover return shipping and will replace the item, issue store credit, or refund the item price. No restocking fee.
If the returned item arrives in unused, sellable condition and the defect claim is not confirmed, the change-of-mind rules apply (10% restocking fee and customer-paid return shipping).
Condition
Items must be unused and in original condition, with tags and packaging when possible.
Not returnable
- Seasonal Specials
- Beauty & Health
- Opened personal-care or hygiene products
- Custom or personalized items
- Perishable goods
- Gift cards
Shipping
Orders ship from USA supplier warehouses. Most outbound shipping is included in the product price. We do not add a separate shipping refund on change-of-mind returns. Return address and instructions are sent after we approve the request.
Questions
customercare@lawendy.us
If more than 15 business days have passed since we approved a return and you have not received credit or refund, email us.