Refund policy

30-Day Worry-Free Returns ❤️ (For All Products Under $150)

Enjoy hassle-free 30-day returns offered by our store for you! Choose your way:
• Green Return: Keep the item & get 100% store credit instantly (no shipping needed!).
• Ship Back: Return for full refund to your original payment (you cover return shipping for change-of-mind unless defective or wrong products). 

If you have any questions or issue processing your return, please contact us at customercare@lawendy.us.

Defects/Wrong Items: 30-day coverage — we handle with supplier (free shipping both ways).  How to Start: Go to /a/returns or email customercare@lawendy.us. Please help us recover our costs from suppliers by uploading evidence photos for faster approval.

Exceptions: No returns on perishable goods, custom/personal care items, sale items, or gift cards. EU 14-day cooling-off honored.

We’re dropshipping from USA warehouses — fast & reliable!

Exceptions / non-returnable items: No returns on perishable goods, custom/personal care items, sale items, or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
If you have any questions or issues, or if more than 15 business days have passed since we’ve approved your return, please contact us at customercare@lawendy.us.